4.29 out of 5 - (Simple STM) I was able to do all of the research and purchasing online, including finalizing the policy and paying via my smartphone. - Submitted by David Wagner on 9/5/2010 10:14:33 PM

4.2 out of 5 - (Simple STM) add n/a options for "overall plan" questions (e.g. i didn't interact with any agent or staff) - Submitted by n/a on 9/2/2010 10:48:40 AM

4 out of 5 - (Simple STM) I had a problem with a wrong spelling for my name when I bought the insurance. I submitted an email request and it was immediately rectified. I called in subsequently to confirm that the request was taken care of, and it was clarified very cheerfully. I was very happy with the customer service. - Submitted by Amrita on 8/21/2010 12:55:49 AM

4.1 out of 5 - (Simple STM) I first signed up for a policy then had to extend the period another 14 days. There is no option to change the time period. I had to cancel my policy, get a refund, then apply again. The computer system wouldn't let me reapply until the day the first plan was going to start. Makes no sense. I had to call and get a rep on the phone. She was helpful and took care of it. - Submitted by S on 8/6/2010 11:36:05 PM

4.2 out of 5 - (Simple STM) The plan is extremely competitive in price and features. However, i was enrolled in an additional fee based program that did not ask for. The price was fairly small however it was a bit of a scam being enrolled in the program. I tried to remove it from the plan, but the only way to do so was to leave a message for someone to get back to me becuase a human could not help me. That is dissapointing. - Submitted by Plan Customer on 8/5/2010 10:50:46 PM

4 out of 5 - (Simple STM) When trying to reapply for insurance coverage, I had difficulty logging back in because it used my old zip code and I had moved twice since I originally signed up. There was no mechanism for password help. I eventually entered the correct combination. - Submitted by AAtkins on 7/18/2010 8:15:21 AM

5 out of 5 - (Simple STM) So far I have been very satisfied with your service. The ID card arrived promptly in the mail and the rates were very reasonable. - Submitted by Kacie on 7/13/2010 12:41:19 PM

4.5 out of 5 - (Simple STM) The customer service is amazing. They even called to check up, to receive the money of course, but it was great they follow up on everyone. - Submitted by tabitha on 7/4/2010 2:44:14 PM

4.86 out of 5 - (Simple STM) all went well it was easy to understand thank you - Submitted by katie on 6/8/2010 10:46:16 AM

4.2 out of 5 - (Simple STM) Not bad. I wish it were a little more price friendly, as my first plan was; but this business won't give you everything you want or need for too low. - Submitted by CP on 6/2/2010 11:05:36 PM

4.7 out of 5 - (Simple STM) My agent was great, she was knolageable and was able to answer all of my questions. - Submitted by John D'Amico on 5/20/2010 11:44:44 AM

4.86 out of 5 - (Simple STM) I haven't needed to use the insurance, so I can't rate its ease of use, but it was certainly easy and affordable to purchase. - Submitted by Claire on 4/25/2010 11:04:50 PM

4.29 out of 5 - (Simple STM) I appreciate the ease of filling out the application and getting such a quick return on coverage. - Submitted by Cindy on 3/21/2010 3:52:46 PM

4.78 out of 5 - (Simple STM) Thank you for helping me to choose an insurance plan. I am very satisfied with all aspects of your service. Sometimes when I'm calling customer service it is frustrating to not get a live person without knowing an extension but that would be the only thing I would have to complain about. Overall your service is excellent and the rates are the best! - Submitted by Jenny Montes on 3/10/2010 11:45:40 PM

4.89 out of 5 - (Simple STM) I have not filed a claim but my experience in purchasing the product has been positive so far. - Submitted by Rob on 3/6/2010 9:27:10 PM

4.6 out of 5 - (Simple STM) Would help to have some prescription coverage. - Submitted by vj on 2/28/2010 6:43:56 AM

4.1 out of 5 - (Simple STM) Would like to get a lower deductible at the same rate but that's just my wish. A $2500 deductible is tougn on those who are unemployed. - Submitted by Frank Rose on 2/24/2010 7:32:35 AM

5 out of 5 - (Simple STM) Appreciate all the nice help I recieved. Great customer service! - Submitted by Darla Napora on 2/15/2010 3:50:16 PM

4.14 out of 5 - (Simple STM) Simple and fast... How to improve? Offer more low cost options less than 200 per month for a health family. Include maternity. Include prescription cold medicine and standard visits/ checkups.(lower copayments) or %cash back if unused. - Submitted by Justin on 2/12/2010 2:00:58 PM

4.29 out of 5 - (Simple STM) Chose plan online, did not talk to anyone on the phone. Still too early to rate plan or customer service. Needed a plan to replace student plan, so chose by your recommendations. Hope I made the right decision. - Submitted by Dr. Val on 12/28/2009 8:35:49 AM

4.5 out of 5 - (Simple STM) I have not contacted customer service & support yet, That I rated N/A. Thanks . - Submitted by Tom Hemsouvanh on 11/3/2009 8:33:49 PM

5 out of 5 - (Simple STM) The customer support staff was very friendly and answered all of my questions, the agent helped me pick the best insurance for my 20 year old son. He hasent had to use it yet but knowing that he's covered under a good policy is a great feeling. Many thanks - Submitted by Susan Chandler on 10/27/2009 10:19:47 AM

4.6 out of 5 - (Simple STM) I have never had any problems and the cost is within my budget. I couldn't find anything else close to this anywhere else. - Submitted by CS on 10/10/2009 11:03:18 AM

4.4 out of 5 - (Simple STM) Jennifer always contacted me in a timely manner after I called or emailed her with a question. - Submitted by Ingrid Marable on 9/24/2009 12:11:35 PM

4.4 out of 5 - (Simple STM) So far, I have been satisfied with my new insurance plan through Fairmount Speciality. I am covered for my medical concerns up tp 6 months/through March of 2010. It is a peace of mind to have Health Ins, just in case an accident occurs. **I am still awaiting my insurance cards, but that is not a problem for me.** **An insurance representative called me back within a timely manner to answer a few of my questions about my most recent insurance policy with them, Fairmount Specialty Insurance Complany.** - Submitted by Megan Amack on 9/24/2009 10:41:51 AM

4.62 out of 5 - (Simple STM) Our search for a catastrophic plan that was affordable was desperate until finding Simple. Thank you for the plan . Please continue to find ways to design plans for the entire need of healthy families. - Submitted by Steve on 9/17/2009 9:51:14 AM

5 out of 5 - (Simple STM) I didn't realize my insurance stopped the day I graduated. This wass easy, cost efficient and gave my parents peace of mind - Submitted by Amanda on 8/19/2009 8:30:16 AM

4.12 out of 5 - (Simple STM) Good value and great price! - Submitted by Katie on 8/14/2009 7:38:18 AM

4.43 out of 5 - (Simple STM) The tremendous amount of options available to me was stunning. I found the perfect plan for my family in minutes. I have found the need to contact customer support, and I hope that I will never have to! Thank you so much for the ease of finding insurance, especially in this time of economic transition - Submitted by Charles on 8/12/2009 12:32:59 PM

4.17 out of 5 - (Simple STM) I had no issues getting my plan started and the website was very user friendly. - Submitted by Allison on 8/6/2009 9:26:19 AM

4.67 out of 5 - (Simple STM) I just got this insurance and haven't had to use it yet... - Submitted by Mock on 8/6/2009 8:24:44 AM

4.43 out of 5 - (Simple STM) great price! easy to use, very convenient! - Submitted by Christine on 8/4/2009 10:31:16 PM

4.71 out of 5 - (Simple STM) I gave good reviews in regard to my experience thus far. I hope that I won't have any problems if I need to file a claim. Thanks. - Submitted by joelseely on 7/16/2009 7:58:57 AM

4.71 out of 5 - (Simple STM) Thank you for providing affordable peace of mind for people who are in between group health plans...my husband's benefits at his new job don't start for 90 days, and health insurance coverage for unexpected events was our primary worry. I was also very impressed that you offer a discount when you specify in advance the length of time you'll need coverage for...I'm definitely recommending you to friends and family!!! - Submitted by Katherine M. on 7/15/2009 11:57:47 AM

4.3 out of 5 - (Simple STM) I need to read the 'fine print' of the contract SASID sent. I am concerned about exclusions and limitations of the policy. Also, given this is simply a 'catastropic' policy I think the premium is too high. The likelihood of exhausting the deductible, clearing the hurdles of the exclusions and limitations and triggering coverage is fairly remote. Even so, this coverage appears to be the 'best of breed.' - Submitted by Michael Nommensen on 7/3/2009 10:39:31 AM

4.67 out of 5 - (Simple STM) Simple, fast, informative service. My agent was very helpful in helping me make the best decision for ME. - Submitted by Stephanie on 7/2/2009 8:42:06 AM

5 out of 5 - (Simple STM) price and service - Submitted by Barbara on 6/28/2009 11:21:45 PM

4.6 out of 5 - (Simple STM) Your customer service is top notch! Thank you. - Submitted by Sarah on 6/25/2009 2:08:16 PM

5 out of 5 - (Simple STM) I needed something quick to cover me from undergrad to grad school and this was perfect. - Submitted by Meghan Frum on 6/20/2009 8:16:55 AM

4.2 out of 5 - (Simple STM) Please make it more benefit for us when we go to doctor's office. - Submitted by Cecilia Pham on 6/20/2009 12:41:43 AM

4.4 out of 5 - (Simple STM) The only compliant I have is that I had left several voicemail messages and sent two e-mails before an agent contacted me. I had a question about renewing my Simple STM plan and was trying to reach an agent. The agent who contacted me answered my question and I thought she was professional and was pleasant to talk to. - Submitted by Gary Wilkins on 6/11/2009 7:35:43 AM

4.5 out of 5 - (Simple STM) The overall experience was great. I had a great experience with the support staff (Jennifer Hoch). I would suggest to provide more information about what exactly is covered in the plan and how much (if any) is the copay for doctors visits and all. Thank you. - Submitted by Mario Cruz on 5/19/2009 7:10:34 PM

4.9 out of 5 - (Simple STM) It was very easy to get and priced very well!! Thank you:) - Submitted by Ashley Gillenwater on 4/29/2009 8:30:53 AM

4.6 out of 5 - (Simple STM) Instant coverage at affordable prices - Submitted by jjjj on 4/23/2009 11:45:02 PM

4 out of 5 - (Simple STM) Customer support was excellent, price was higher than other plans; but communication and explanations were excellent. Thank you. - Submitted by zz on 4/1/2009 9:09:23 AM

4.7 out of 5 - (Simple STM) nothing - Submitted by Amy Hurt on 3/31/2009 10:25:19 AM

5 out of 5 - (Simple STM) yes, I had a good experience. I am healthy and am glad to be that way, and also glad to have the coverage for the other things, should I need it. I think that, for the future, as just a comment, perhaps a "personal" consultant or someone to talk to about health issues or using the policy would be nice, you know--a nurse or something. But really, everything was great. warm regards, c. Bolling - Submitted by Chad Bolling on 3/21/2009 11:31:56 PM

5 out of 5 - (Simple STM) No problems so far. My card came in the mail very fast. - Submitted by Bev on 3/9/2009 11:37:45 PM

5 out of 5 - (Simple STM) My card arrived fast.No problems with my bank account deductions. - Submitted by Adam on 3/9/2009 11:36:32 PM

4.22 out of 5 - (Simple STM) I have not filed any claims, and I have only one complaint about my plan. "Six months" is a misleading description of 6 x 30 days. It needs to be made even clearer that a "six-month" plan is limited to 180 days (several days shorter than any series of six actual calendar months). The information *was* in the written plan description, but although I am generally a careful reader, I missed the importance of the definition of a month as 30 days, and nearly waited too long to reapply for a second "six-month" plan. Customer service *was* helpful in explaining this when I called. - Submitted by Susie Lorand on 3/5/2009 4:05:59 PM